Privacy Policy

At SPESL d.o.o., we are committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and safeguard your data when you interact with our services.

‍1. Information we collect
‍We collect personal information that you provide to us when making purchases, contacting customer support, or subscribing to our newsletter. This may include:
‍
• Name, email address, and phone number
• Shipping and billing information
• Payment information (processed securely via Stripe)

‍2. How we use your information
‍We use the collected data to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding orders, updates, or promotions
• Improve our website and services

‍3. Payment
We use Stripe for secure payment processing. Your card information is handled securely and is never stored on our servers. Stripe adheres to strict security protocols and complies with industry standards such as PCI-DSS.

‍4. Sharing of information
‍We do not sell or share your personal information with third parties, except for necessary service providers such as:

‍GLS for shipping
‍Payment processors (Stripe)

These partners are required to protect your information and only use it for the necessary purposes.

‍5. Data security
‍We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. All sensitive information (such as payment details) is encrypted using SSL technology.

‍6. Your rights
‍You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications at any time
• Request a copy of the data we hold about you

To exercise your rights, please contact us at hello@altostore.eu.

‍7. Cookies
‍We use cookies to enhance your experience on our website by tracking website usage and remembering your preferences. You can manage or disable cookies through your browser settings.

‍8. In-store pickup and data collection
‍If you choose to pick up your order in-store at Beethovnova ulica 7, 1000, Ljubljana, Slovenia, we may collect your contact information for confirmation purposes.

‍9. Changes to this privacy policy

‍We reserve the right to update this privacy policy. Any changes will be posted on this page, and, where appropriate, notified to you via email.

‍Contact Us
‍If you have any questions regarding this privacy policy, please contact us at:
Email: hello@altostore.eu
Address: Slovenska cesta 1, Ljubljana, 1000 Ljubljana, Slovenia